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Identification of Important Stakeholders       

If the corporation seeks improvement, it is essential to take the stakeholders’ advice, understand the issues they are concerned with, and take these as the major basis for the corporate sustainable development and modification. Compal values the opinions of all stakeholders and modifies its sustainable development guidelines and actions through constantly gathered advice.
An editorial team was assembled by the CSR Office for the purpose of this report. Using the AccountAbility Stakeholder Engagement Standard (abbreviated as AA1000 SES below) and related information provided by the business, the editorial team has selected various possible stakeholders. After the discussion and evaluation of weight (responsibility, influence, tension, reliability, multiple perspectives) by the editorial team, 8 types of Compal stakeholders are selected, namely: customers, employees, investors/shareholders, suppliers, government agencies, media, community residents, and non-profit organizations.
The Company has channels set up to facilitate communication with each of the above stakeholders, while individual units have also been created to communicate with specific groups of stakeholders.
 
 
Stakeholders’Communication Channels 
The stakeholder's communication platform is as follows, contact person please refer to http://casababylonhostel.com/stakeholder-communication-area/
Stakeholders Communication Channels and Practice Frequency Matter of Communication 
2019 Main Topics 
of Concern
(Listed are issues stakeholders responded to most in the questionnaire, not material issues)

Customer

Regular Communication and Discussion Conference

Monthly or Unscheduled

Over 10 meetings were held in total between CSR units and customers.
Discussed with customers to optimize the supply chain platform and
so forth.
In 2019, about 15 letters (excluding advertising letters) were received
and filed through the external customer communication window.
1. Ethical management and anti-corruption
2. Customer service management
3. Customer privacy and information security
4. Supplier management
5. Labor relations and handling of disputes

Email Discussion

Monthly or Unscheduled

Customer Audits

Monthly or Unscheduled

Attend Customers' Supplier Conferences and Ask Related Questions

Monthly or Unscheduled

Employees

Labor-management Communication

Quarterly

In 2019, 135 complaint letters were received and filed through online
employee mailbox in Taiwan plant area, and 91401 letters were received and filed in overseas plant area. There were 8 cases of sexual harassment at home and abroad, and 22 cases of workplace
violence. The reception window forwarded the issue to relevant units
for processing within 48 hours. In addition, 4 meetings of the Welfare
Committee/Labor Management Committee were held. 52 cases were
received in total through EAP coaching system.
1. Management performance
2. Ethical management and anti-corruption
3. Employees’ welfares
4. Workplace health and safety

Internal Publications Welcome Employee's Life Creation

Bi-monthly

Hold Welfare Committee

Unscheduled

Internet and Employee Comment Box, Sexual Harassment Complaint Hotline, Fraud or Violation of Ethical Conduct Report Mailbox

Unscheduled

CSR FB fan page push notification and opinions
response

Unscheduled

Education Training

Unscheduled

EAP employee coaching system

Unscheduled

Investors/

Shareholders

Shareholders' Meeting

Yearly

In 2019, about 34 letters (excluding advertising letters) were received and filed through the external customer communication window. The main content was about Compal CSR major route. 1. Management performance
2. Ethical management and anti-corruption
3. Communication with Stakeholders

Investor Seminar

Scheduled

Shareholder Hotline/Mailbox

Unscheduled

Market Observation Post

Unscheduled

Suppliers

Internal Supplier System Discloses Newest Related Regulations、CSR website

Unscheduled

In 2019, Compal held three supplier conferences and explained in
detail the restrictions on harmful substances in the products.

1. Green product
2. Compliance
3. Customer service management
4. Customer privacy

5. Supplier chain management,
environmental, social assessment.

6. Conflict Minerals Management

Email Discussion

Unscheduled

Compal Supplier Online Assessment and On-site Audit

Yearly or Unscheduled

Understanding Suppliers' Suggestions and Related Questions Solving in Supplier Conferences

Yearly or Unscheduled

Supplier Complaints Mailbox

Unscheduled

Government

Correspondence

Unscheduled Promoted medical cloud and other smart medicine technologies through cooperation with medical institutions and government. 1. Compliance
2. Waste management
3. Green Products

Participation in Government Projects

Unscheduled

Participation in Regulatory Seminars/Conferences

Unscheduled

Actual Visits

Unscheduled

Media

Press Release

Unscheduled Every year, one press conference and irregular press conferences are held to convey the latest news through the media. 1. Communication with Stakeholders
2. GHG emissions
3. Compal social impact grievance mechanism

Press Conference

Annual

Community

Participation in Community Activities

Unscheduled Participate in community public welfare activities, such as the
blood donation of internal medicine and the sponsorship of Taipei
Municipal Nangang Vocational High School Robot Competition.
More than 1000 people have accessed or been promoted about
the CSR FB fan page.
1. Employees’ welfares
2. Workplace health and safety
3. Labor relations and handling of disputes
4. Compal social impact grievance mechanism

Email Discussion

Unscheduled

Telephone Discussion

Unscheduled
Compal_CSR FB fan page push notification and 
opinions response
Unscheduled

Non-profit Organizations

Participate in Charity Events

Unscheduled

Participated in courses held by non-profit organizations and processed
NGO letters.

1. Ethical management and anti-corruption
2. Customer service management
3. Communication with Stakeholders
4. Diverse employee composition

On-site Visits

Unscheduled

Email

Unscheduled

Telephone Contact

Unscheduled
 
 
Note: RMI (Responsible Minerals Initiative) combined the rebranding of RBA and renamed CFSI (Conflict-Free Sourcing Initiative) to RMI. It extended the conflict and range of safety issues in the supply chain directed against the Tin, Tantalum, Tungsten, and 3TG minerals in African Great Lakes. RMI continued to implement the mission and expectation of the Conflict-Free Sourcing Initiative (CFSI) and provided program contents, services, and equipment to promote a responsible global supply chain of minerals and assisted corporations to comply with laws. (Information Source: Internet)
 
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